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2014

Phil Benedict to deliver Opening Keynote at the 8th Annual Flight Operations Conference

Phil Benedict, Closed Loop's Principal Customer Strategy Development, will deliver the opening Keynote address at the upcoming Flight Operations Conference being held in Frankfurt this coming December 2 and 3.

Phil will be discussing the latest regulatory developments in the context of the current evolution of EFB into a vital component of broader, pan-organisational efficiency programs. Programs which have the potential to deliver airlines significant financial and operational flexibilities into the future - if they are done right.

The new EFB SARP form ICAO has now been incorporated in ANNEX 6 and the ICAO EFB Manual is due for publication early next year. What does this all mean? How does it affect your EFB programs whether active or in the planning stages? You will be surprised.

Make sure you let us know early if you would like to schedule some bilateral asides at the conference. We have time available but it is filling up. Email Phil (here) to schedule a hook up now. There is a lot going on, don't miss the opportunity to spend some time with one of the world’s preeminent experts on EFB.

This conference is the 8th in the Flight Operations series and is organised, run and sponsored by Aircraft Commerce Magazine (see here). Aircraft Commerce is well known for the quality, breadth and depth of their conference programs as well as the relevance of the subject matter covered by the speakers at these conferences. The conference website can be accessed here.

Closed Loop Consulting is a regular contributor to the Aircraft Commerce conference program and the magazines.

 

Dynamic Tensions?

Many consultancies claim that their strength is in specialisation, but what initially may appear as success often results in substandard outcomes when viewed from a wider perspective. This is rarely more apparent than when the disciplines of Subject Matter Expertise (SME), Project Management and Process Management are approached individually.

Flight Dispatch and CRM

An efficient and effective Dispatch function provides operational support and the ability to positively impact the “bottom line” by being proactive in the use of available systems on the back of carefully considered and implemented procedures. These concepts can be adapted for use in any airline’s Flight Dispatch area. But don’t forget, while systems and procedures are key to the bottom-line outcomes, it is equally important to develop the ancillary skills necessary in people to provide a complete service that distinguishes a truly effective and professional organisation. That is, recognising the importance of building the critical working relationships between Dispatch and the flight crew and Dispatch and ATC, Volcanic Ash Advisory Centres (VAACs) and the numerous other agencies that impact the airline’s operations on a daily basis. The ability of Dispatch staff to think laterally and to close the loop on the operational data and information cycle truly brings the Dispatch function into  CRM resources.